Our Privacy Policy

Effective Date: 20 October 2022

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Harbour View Health ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or communicate with us.

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By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

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Information We Collect

We may collect personal information from you in various ways, including when you visit our website, register for our services, or communicate with us. The types of information we may collect include:

• Personal Information: Name, email address, phone number, postal address, and other contact details.

• Health Information: Any health-related information you voluntarily provide to us for the purpose of receiving allied health services.

• Payment Information: Billing information, credit card details, etc., for processing payments related to our services.

• Website Usage Data: Data about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site. This helps us improve our website and services.

 

Use of AI in Session Notes and Transcriptions

We may use Artificial Intelligence (AI) tools to assist with writing session notes and transcribing information during assessments, therapy sessions, interviews, and calls. These AI tools help us streamline our processes and ensure that the information we record is accurate, legible, and stored appropriately.

• The AI may transcribe spoken information into written text during sessions or interviews.

• AI-generated session notes may include details such as therapy activities, progress, goals, and other relevant information.

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Please note that any data processed by AI tools will be treated with the same level of confidentiality and privacy as other personal information, and we take appropriate measures to ensure that this information is stored securely and in compliance with applicable privacy laws.

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How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver allied health services to you.

• To communicate with you about appointments, billing, and other service-related matters.

• To improve our website and services based on your feedback and usage.

• To comply with legal obligations and protect our business interests.

• To assist with AI-driven transcription and session note generation as described above.

 

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party vendors who assist us in providing services (e.g., billing, website hosting, etc.), but they are prohibited from using your information for any other purposes.

• For Legal Purposes: We may disclose your information if required by law or to protect our rights, property, or safety.

• With Your Consent: We may share your information with others if you have given us explicit consent.

 

Health Information and the Privacy Act

As an allied health provider, we may collect and store health-related information to provide services. We are committed to safeguarding your health information and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

We will not disclose your health information to third parties without your consent, except where required by law or in situations necessary for the provision of services. Your information may be disclosed to governing bodies for child protection reasons if concerns arise as all of our staff are mandatory reporters.  

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Working with Children

As we provide services to children in New South Wales (NSW), we adhere to the specific legal requirements set out under the Child Protection (Working with Children) Act 2012 (NSW) and related legislation.

• All staff working with children have undergone relevant background checks, including obtaining a Working with Children Check (WWCC), to ensure compliance with NSW child protection laws.

• Any information collected about children during sessions or assessments will be handled with special care and confidentiality, in accordance with both the Privacy Act 1988 and state-specific laws.

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We are committed to ensuring that any personal information regarding children is protected and used responsibly, and we will seek parental or guardian consent where applicable.

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Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, and disclosure. However, no method of data transmission or storage can be guaranteed 100% secure. We strive to protect your personal information but cannot guarantee absolute security.

 

Cookies and Tracking Technologies

Our website may use cookies or other tracking technologies to improve your experience. These technologies help us understand how you interact with our website, enabling us to enhance our services. You can control cookie settings through your browser.

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Access and Correction of Your Information

You have the right to access and request the correction of the personal information we hold about you. If you wish to access or update your information, please contact us using the details provided below. We will take reasonable steps to ensure the information is accurate, up to date, and complete.

 

Opting Out of Marketing Communications

You may opt-out of receiving marketing communications from us at any time by following the unsubscribe link in the communication or by contacting us directly.

Your Rights Under the Privacy Act

Under the Privacy Act 1988, you have the right to:

• Access your personal information held by us.

• Request the correction of any inaccurate or incomplete information.

• Request the deletion of your personal information in certain circumstances.

• Request that we restrict or cease processing your personal information in certain situations.

To exercise any of these rights, please contact us at the details below.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

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Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under the Privacy Act 1988, please contact via the contact details listed on our website.